PRIVACY POLICY

We collect certain personal information about visitors and users of our club/s. The most common types of information we collect include things like: user-names, member names, email addresses, IP addresses, other contact details, survey responses, blogs, photos, payment information such as payment agent details, transactional details, tax information, support queries, forum comments (if applicable), content you direct us to make available on our Site/s (such as item descriptions), your actions on our Site/s (including any selections or inputs into items) and web and email analytics data. We will also collect personal information from job applications (such as, your CV, the application form itself, cover letter and interview notes)

Generally, we use the information we collect:

• To set up your membership
• To provide the information, products and services you request
• To process payments for your membership and for security, credit or fraud prevention purposes
• To provide you with effective customer service
• To contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us)
• To invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us)
• To better understand your needs and interests
• To improve our products and services
• To improve our marketing and promotional efforts

And for any other purpose identified in an applicable privacy notice, click-through agreement or other agreement between you and us.

You can access some of the personal information that we collect about you by making a written request. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us for any of our Site/s at any time. To make an access or correction request, contact our privacy champion using the contact details at the end of this policy

We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in Australia, UK and the US. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate

We will disclose personal information to the following recipients:

• Companies that are in the TOTAL Fitness group
• Subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular: website hosting providers which are located in Australia, US and UK
• Technical and customer support services which are located in Australia, Philippines and the US
• Recruitment agencies which are located in Australia, US and UK
• Marketing and analytics services which are located in the US
• Security and fraud prevention services which are located in the US
• Subscription management services which are located in the US
• Payment processing services which are located in the US, UK and Australia
• Identification verification services located in the US, UK and Australia; and operational tooling services which are located in the US.

Noting that our subcontractors and services providers may also transfer and access such information from other countries in which they have operations. our professional advisers (lawyers, accountants, financial advisers etc.) which are located in Australia, UK and USA; regulators and government authorities in connection with our compliance procedures and obligations; a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase; a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity; a third party, in order to enforce or defend our rights, or to address financial or reputational risks; a rights holder in relation to an allegation of intellectual property infringement or any other infringement; and other recipients where we are authorised or required by law, or requests by government, a court of law, or law enforcement authorities, to do so. With Other TOTAL Fitness Franchisees. If you seek to use or express interest in another gym owned by a TOTAL Fitness franchisee, we may share your information with the owner of that gym. All TOTAL Fitness franchisees are required by contract to keep your information confidential and they may use this information only in accordance with the terms of the contract. As Part of a Business Transfer. Your information may be transferred to successor organization if, for example, we merge with or are acquired by another organization or if we liquidate our assets. If such a transfer occurs, the successor organization’s use of your information will still be subject to this Policy and the privacy preferences you have expressed to us. To Comply With Laws and Protection of Our Rights and the Rights of Others. We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to enforce or apply other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page

If you believe that we have not complied with our obligations pursuant to the Act, or have a complaint about the use or disclosure of your Personal or Sensitive Information by us, please contact the Club Owner or TOTAL Fitness on the contact details below. We will liaise with you regarding your concerns and take action as necessary to address such concerns which may include contacting the Club Owner or TOTAL Fitness to take the matter further. If it is decided that your complaint is justified, the appropriate response or action will be determined. It is not always possible to resolve a complaint to everyone's satisfaction. In that case, you might want to escalate the matter to the Privacy Commissioner via an online privacy complaint form which can be found at:

If you have any questions regarding this Privacy Policy, please contact us by e-mail at hq@totalfitnesshealthclubs.com.au  or by mail at Suite 175, 1/10 Albert Avenue, QLD, 4218.